If for any reason you are unsatisfied with your purchase, you may return the unused product/s within 30 days of delivery for a refund, or alternatively, exchange for another product. These items are Warehouse Collection only.ĪMA is committed to customer satisfaction and have ensured our returns policy is consistent with our responsibilities under the guidelines of Australian Consumer Law and the ACCC. Items that cannot be shipped: There are some items that exceed the size restrictions of Australia Post and/or are considered dangerous items and are subsequently unable to be shipped by our current logistics partners. Items such as, but not limited to, gear bags, stands, tyres, ramps *There are some exclusions to the FREE and FLAT RATE shipping offers as follows īulky Items: Items that carry the “Bulky” Banner are classed as too big and/or too heavy to qualify for free shipping but are still allowed by Australia Post and will attract a bulky freight charge. Photo ID will be required upon collection of order.Īll orders purchased with Credit Card will be required to show Photo ID and the Credit Card used to pay for the order (if this is not possible please choose alternative payment method). Stock is sourced over multiple warehouses so may not be available at your chosen location immediately, a member of our online team will call you to confirm when your order is ready for collection. Please note this is not a 'click and collect' service. Applicable to items marked with the blue 'BULKY' banner on category page and/or BULKY symbol on product listingĬalculated during checkout according to location, only available to selected products and postcodes We offer a flat rate shipping charge on orders under $100Īdditional charges apply to exchanges, see returns policy for further informationĪ flat rate bulky item charge is calculated at checkout according to location (if available). She makes sure you understand and she’s calm throughout the whole process making it easier to learn and listen, even if your dog is going crazy the first lesson! This is a long-term solution to any problems you are having with your dog and I would recommend this service and Bonnie to everyone who needs help with training.We offer free shipping on orders over $100 - if you keep it!Īdditional charges apply to returns and exchanges, see returns policy for further information She explains everything so clearly and answers any questions you may have. I am so pleased and above all, my pup is too! He is so much more relaxed which gives time for more snuggles and less chaos!īonnie is so friendly, patient and knowledgeable. And it’s all done without shock collars or bribery which I was so happy about. You have to do the work with your dog afterwards but they give you so much information and demonstration it’s easy to implement yourself. His barking is under control, his leash pulling, running ahead in front of us, etc. After just the first session with Bonnie I had a different dog. I would give six stars if I could! I don’t have enough words to describe how happy I am with the results from Bonnie and Bark Busters for my dog. I am so thankful we found Bark Busters and Kyle. I don't even have the words to properly express how pleased we are. The household has seemed to find a new calmer energy now and that is directly related to the training techniques we were taught. Walks are already more pleasant and Oreo seems so happy when he responds correctly. I was able to bake all weekend, which may not seem like a big deal, but I haven't been able to do that without putting him away since we brought him home!! The kids are able to play with him without fear of him getting too mouthy and are confident in how they handle him when they do. Within days we started to see Oreo's responses and behavior change for the better. I feel like when he left we were all very confident in our steps to apply his teachings immediately. Kyle took the time to to explain everything from how Oreo thinks to the training process and the end goal to the many things we discussed. We got Oreo from a shelter and thought he would be much smaller but he's almost 8 months and 70 lbs, we were all overwhelmed. Our entire experience with Kyle was wonderful!! He took the time to get to know Oreo and the other members of our family and getting to know what we each wanted to achieve through training.
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